COVID-19: CORONAVIRUS UPDATE

COVID-19: Coronavirus

UPDATE 06/05/20

A small team will be in next week, Monday 11 May, to look after our customers needing essential repairs and maintenance carried out.

The team and customers will adhere to social distancing and hygiene rules.

We will continue to respond to urgent enquires, customer should use this link to get in touch: https://www.townparks.co.uk/contact-us/townparks/

Our Car Sales will continue to be available online, allowing you to browse stock, give a part exchange value and arrange finance.

Thank you for your continued support, please stay safe!


UPDATE 23/04/20

CLICK it, Buy it, Drive it – our new way of working at Townparks.

Following Governments’ announcement on the 23 March our Showroom remains closed until further notice.

During this period our Car Sales will be operating exclusively as an online retailer. Our website is available to browse stock, give you a part exchange value and arrange finance. We are then able to arrange the purchase online and deliver the vehicle to your home or we can arrange a click and collect service if essential.

Please be assured that all deliveries will take place in a manner that complies with current social distancing guidelines.

Our Service Team will continue to receive customer messages and respond to urgent enquiries. https://www.townparks.co.uk/contact-us/townparks/

Thank you for your continued support. Stay Safe!


UPDATE 22/04/20

A small team has been in this week to look after our customers needing essential repairs.

The team and customers have been adhering to social distancing rules, thanks to local company SignStik for installing screening.

We will continue to respond to urgent enquires, customers should use this link to contact us: https://www.townparks.co.uk/contact-us/townparks/

Thank you for your continued support, please stay safe!


UPDATE – 23/03/20 5.00pm

On behalf of Townparks we would like to thank our customers for their support and understanding at this challenging time.

It has been a difficult decision, but in the interests of our customers and staff, we will be suspending our business operations from today, Monday 23 March 2020.

Please take care and we look forward to seeing everyone when life returns to normal.

For any urgent enquiries please use our contact us on our website:

https://www.townparks.co.uk/contact-us/enquiry/townparks/


UPDATE – 22/03/20 1.30pm

STAY AT HOME has been the advice we have all been given.

In the interests of our customers and staff welfare and safety we are considering suspending our business operation.

We realise that buying a car is not essential and routine servicing, in these circumstances, can be put off to a later date.

However, we do realise that in some cases replacing a car or repairing one is necessary.

We plan to open in the morning for appointments and to make arrangements to suspend business.

Thank you for your continued support, please stay safe and look after your families!

Martin, Carolyn, Robert & Esther


16/03/20

At Townparks the welfare and safety of our customers and staff is always our priority.

In line with official guidance, we are continuing to operate our Car Sales and Service Centre. However, the sales team will only be available to appointments on late nights. We are taking every precaution to keep high standards of cleanliness.

For customers that are vulnerable and may need maintenance carried out to their cars, we would like to be able to help, so please do not hesitate to contact us.

Both our Service Centre and Car Sales teams are taking extra precautions to follow strict hygiene routines.

Lastly we would like to thank our customers for their continued support to the entire Townparks Team

#inittogether #staysafe #localbusiness #familybusiness

:: Guidelines for visiting Townparks ::

If YOU have any symptoms such as a high temperature or persistent cough please do not visit.

For the welfare and safety of our customers and staff please follow these guidelines:

  • Keep a safe distance of at least 1 meter between people
  • If you wish to wash your hands, please feel free to use our hand wash facilities
  • Only one person is allowed in an office with our staff member (safe distance)
  • Only one person is allowed on a test drive (safe distance)
  • Gloves will be provided for test drives
  • Please avoid paying in cash
  • Handshakes will not be permitted at this time

If your car is in the service centre, we will do the following:

  • Key is sanitised on arrival
  • Steering wheels and gear sticks are cleaned
  • Seat covers are used
  • Technicians working at each car will wear new protective gloves
  • Please avoid paying in cash where possible
  • Card payment is available – with the keypad being cleaned after each use
  • Courtesy cars have had touch points cleaned after each customer

While in our wait area

  • Keep a safe distance of a least 1 meter between people
  • Sorry all reading material has been removed
  • Clean cups are provided for refreshments

If you prefer not to visit, we can offer the following services:

  • Vehicle collection and delivery service for our service customers within a 10 miles radius – providing our working circumstances allow.
  • Invoices can be paid over the phone or by bank transfer.
  • Customers interested in purchasing vehicle can view our stock at www.townparks.co.uk
  • Customers interested in viewing or purchasing a vehicle can be provided with a bespoke video.
  • Customers purchasing a vehicle can have it delivered – providing our working circumstances allow.
  • Customers wishing to arrange finance on their new car can follow the link on our website to apply for finance.
  • Late nights will be by appointment only and will allow customers the space to social distance if they wish.

We will continually monitor the situation and adapt to support customers and staff. We encourage you to reach out to us for assistance.

Please be assured we will be responsibly following guidance and hygiene practices to protect customers and staff.